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NEW QUESTION: 1
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Scenario
You are the CIO of a large stockbroking firm, based in Hong Kong.Recently this company has acquired two other major firms in Londonand New York. Total Company staff now exceeds 800 people. EachFirm currently has their own Service Desk.
Hong Kong has 10 SD staff to 400 employees, with 6 2nd levelsupport staff London has 3 SD staff to 140 employees with 3 2nd levelsupport staff New York has 5 SD staff to 250 employees with 5 2nd levelsupport staff
With this new merger comes new support issues. Complaints arecoming in to say that there si an imbalance with ratio of IT supportstaff to users, Service Desks in London and New York are havingtrouble knowing and supporting new systems which has resulted inusers calling Hong Kong Service Desk. This has resulted in higherresolution times and an inability to get through to the service deskThe Business is not happy with the current situation.
Refer to the scenario.
As CIO, you decide to reorganize the Service Desk structure as ameans to address the levels of service. You decide to use a followthe sun Service Desk. Which of the following descriptions to youpresent to the Business as your solution?
A. By implementing a follow the sun SD, you use current data todetermine minimum staffing requirements in each location tosupport its own location and the expected support levels inother locations. You then ensure that all SD staff are trainedon all current services and able to provide an average of 60%1st line support as a target you appoint 2 Super Users perlocation to act as a buffer and to assist the users. You set upSD schedule based on usage and work hours
B. By implementing a follow the sun SD, you use current data todetermine minimum staffing requirements in each location tosupport its own location and the expected support levels inother locations. You then ensure that SD staff are trained onall current services. You appoint 2 Super Users per ServiceDesk to act as a buffer and to assist the users. You set up SDschedule based on usage and work hours.
C. By implementing a follow the sun SD, you will start byinvestigating if the current infrastructure is capable ofsupporting a global service desk, including use of VOIPtechnology (this is possible). You use current data todetermine minimum staffing requirements in each location tosupport its own location and the expected support levels inother locations. You decide to use English as the mainlanguage for all support. You then ensure that all SD staff aretrained on all current services and able to provide an averageof 60% 1st line support as a target you appoint 2 Super Usersper location to act as a buffer and to assist the users. You setup SD schedule based on usage and work hours
D. By implementing a follow the sun SD, location. You decide tokeep local languages for S You use current data todetermine minimum staffing requirements in each location tosupport its own location. You then ensure that all SD staff aretrained on local services and able to provide an average of60% 1st line support as a target.You appoint 2 Super ServiceDesk Operators per location to act as a buffer and to assistthe users.
Answer: C
NEW QUESTION: 2
You purchased a computer from Company A for 2000 USD. Company B ships you the computer with freight charges of 100 USD. You would like the cost of the computer to include those freight charges.
How can you achieve this?
A. Enter the Invoice manually and add the freight line.
B. Choose to Match to Invoice Lines.
C. Choose Match to Receipt.
D. Choose to Match in full to the Purchase Order.
E. Choose to Match to Receipt Charges.
Answer: E
NEW QUESTION: 3
Refer to the exhibit.
You are using K-means clustering to classify customer behavior for a large retailer. You need to determine the optimum number of customer groups. You plot the within-sum-of-squares (wss) data as shown in the exhibit. How many customer groups should you specify?
A. 0
B. 1
C. 2
D. 3
Answer: C
NEW QUESTION: 4
Which of the following options are used to add black to neutral areas currently defined using cyan, magenta, and yellow?
Each correct answer represents a complete solution. Choose all that apply.
A. Ink limits
B. Gray Component Replacement
C. Undercolor Removal
D. Undercolor Addition
Answer: B,C
Explanation:
In the Custom CMYK dialog box, you can customize several settings under Separation Options. Next to Separation Type, you can select GCR or UCR, which are the two types of separations. GCR and UCR are different techniques for adding black to neutral areas currently defined using cyan, magenta, and yellow.GCR stands for Gray Component Replacement. Select GCR to specify how the neutral areas made up of cyan, magenta, and yellow are replaced with black ink.UCR stands for Undercolor Removal. When you select UCR, you don't have as much control over conversion of neutral areas from cyan, magenta, and yellow percentages to black. UCR specifies that only the darkest areas should be converted to black.Answer option B is incorrect. When you specify GCR separation, you can specify an undercolor addition value in the UCA Amount box. The UCA Amount value you specify leaves a small C, M, Y percentage, along with added black, in the shadow areas when you're using GCR to create more saturated blacks.Answer option A is incorrect. To avoid too heavy an application of black ink, you can limit the amount of it used during printing; you can do this by specifying a lower value in the Black Ink Limit box.In addition to limiting the amount of black ink, you might need to limit the combined amount of all four inks for an image's darkest areas to avoid over-saturating the paper with too much ink. You can specify a value to limit the combined cyan, magenta, yellow, and black inks in the Total Ink Limit box.