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NEW QUESTION: 1
Linda is the business analyst for her organization and she's working with Joe, a new business analyst, to prioritize requirements. Joe doesn't understand why requirements need to be prioritized; as all requirements are required, they should carry equal weight in the analysis. What should Linda tell Joe as to why requirements must be prioritized?
A. Prioritization ensures that the most important stakeholders are considered first.
B. Prioritization of requirements focuses on the most critical requirements first.
C. Prioritization ranks the requirements on a weighted scale of key performance indicators, such as cost, schedule, risk, and experience.
D. Prioritization ranks the requirements according to the cost and schedule.
Answer: B
Explanation:
Explanation
Prioritization of requirements is used to make certain that analysis and implementation efforts focus on the most critical requirements. The requirement prioritization process ranks the requirements by importance. It is a decision process. This process is used for determining the relative importance of requirements. These priorities determine which requirements should be targets for further analysis.
Answer C is incorrect. Requirements prioritization does not rank the requirements by the stakeholders, but by
the needs of the stakeholders and the requirements that are most important to satisfy those needs.
Answer A is incorrect. Requirements prioritization does not rank the requirements according to the cost and
schedule, but by importance.
Answer B is incorrect. Requirements prioritization does not rank the requirements on a weighted scale; this
isn't a valid statement.
NEW QUESTION: 2
View and Exhibit and examine the structure and data in the INVOICE table. (Choose two.)
Which two statements are true regarding data type conversion in query expressions?
A. inv_amt = '0255982' : requires explicit conversion
B. inv_date > '01-02-2008' : uses implicit conversion
C. inv_date = '15-february-2008' :uses implicit conversion
D. inv_no BETWEEN '101' AND '110' : uses implicit conversion
E. CONCAT(inv_amt, inv_date) : requires explicit conversion
Answer: C,D
NEW QUESTION: 3
Scenario
Brewster's is a toy factory that has been in business for 30 years.The company started with a small family run shop and has grownconsistently over the years. They are now supplying toy storesnationwide and are considered to be the primary supplier of children'scollectable novelty erasers.
Brewster's IT department is relatively small (currently 15 staff) butefficient. They have recently employed an IT Manager in an attemptto improve the management of the infrastructure, as well as moreeffective use of resources and identification of areas for improvement.
The Brewster's management teams do not have a lot of ITknowledge. The newly appointed IT Manager is very ITIL focusedand wants to implement as many ITSM processes as is appropriatethere are currently no formal processes in place. On starting with thecompany the IT Manager completed an internal assessment of the ITinfrastructure - including staff skills analysis, and collated the resultsfrom customer satisfaction surveys completed over the last 5 years.
The main areas of concern are as follows:
Responses from customer satisfaction survey:
Overall a consistent satisfaction level. However, responses completed during the past 12 months show an increase in customers who were unsatisfied with call waiting times when contacting the service desk for help with online orders and requests for information.
-
--
Customers added the following additional comments:
"Never get to speak to the same person twice when dealing with an Incident
number, had to call several times to receive follow up on progress"
"Some of the Service Desk staff seem under qualified to deal with my questions
about new applications/incidents/service requests"
-
Results from Staff Skills Analysis:
Staff, in general, have a good knowledge of IT systems and a basic understanding of the business processes and objectives. However, staff are not well informed of upcoming releases of new or changed services and not given adequate information to relay to the customers.
-
--
Staff added the following additional comments:
"Communication between Service Operation departments has become inefficient -
there are meetings for the sake of meetings, but the important information we need
to know to do our day to day jobs is lacking"
"I still don't know what half of the people do, that work in the IT department!"
-
Results from General IT Infrastructure assessment:
-
Lack of event monitoring and planning Lack of input from Operational Support departments into Service Design Lack of skill and information sharing across the Operational Support teams with regards to Incident, Problem, Workarounds and Known Error data. Little to no proactive activities being carried out.
---
Refer to Scenario
Which of the following options would be the most effective optionto address the issues identified from the Staff Skills Analysis?
A. Organize a meeting with the managers of each ITdepartment and form a Communication Plan. This planwill include all agreed methods, reasons and a list ofpersonnel to be included for communications within theOperation departments. This plan will then be distributedto all staff, with a memo that will include; A photograph of each IT staff member with job title. Brief Job Description and explanation of their dayto day activities. In addition, make a proposal to the Business that a Release and Deployment Manager is needed, this role willnot only take on the responsibility of implementing a formalRelease and Deployment process but will, manage thebuild, test and deployment departments and will alsoensure that there is a consistent communication route tothe service desk on upcoming releases and organizingtraining/knowledge updates and consultation with servicedesk staff on new or changed services.
B. Recommend to the Business that a new staff trainingprogram needs to be implemented that will include oneservice desk member per week shadowing a member ofstaff in each of the Business Process areas to learn howthey do things and what the business objectives are. Inaddition, request a weekly update from the build, test anddeployment areas on any upcoming releases, includingany relevant information that will enable the service deskstaff to provide a better service to the customer.
C. No immediate action required. You will work on a newtraining and communication policy that will formalize theprocess of communication and knowledge transferbetween departments. You will also recommend that thefirst ITSM process to be implemented with be a formalizedIncident Management process to ensure that effectivemeasurements and analysis is taking place and that thereis monitoring of staff competency and skill.
D. Organize a meeting with the managers of each IT departmentand form a Communication Plan. This plan will include allagreed methods, reasons and a list of personnel to beincluded for communications within the Operationdepartments. This plan will then be distributed to all staff, witha memo that will include; A photograph of each IT staff member with job title Brief Job Description and explanation of their dayto day activities In addition, ask for the service desk to be sent copies ofthe release schedule so they are informed of upcomingreleases.
Answer: A
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